Service Methodology Our Phased Approach…

From the Network Audit to full engagement, our service is broken down into three phases.

Our goal for Phase I, the Network Audit would be discovery,
documentation and planning. There may be some urgency, so we will move as quickly as possible. We will find out what you need toknow to make the right decisions. On our part, we will be responsive,
organized and reliable.

Once Phase I is complete, we will follow up with a meeting to present you our finding and a recommended Action Plan. A thorough Network Audit will give us an idea of how much work and resources will
actually be required to support the organization.

If we earn your trust and move onto Phase II, we will become your
strategic business partner working alongside you to bring stability,
expertise and strategy to help you manage your business while we manage your IT infrastructure.

Discovery, Documentation, Assessment

Transparent process that will serve to give your
organization as well as Techonsite necessary information to identify issues and lay the framework for Phase II:

  • Complete inventory of all equipment
  • Equipment warranty & support status
  • Network topology map/diagrams
  • Equipment warranty & support status
  • Identify and assess bottlenecks and points of
  • Check logs
  • Identify and assess security vulnerabilities

Repair, Support, Maintenance (Ongoing)

  • Server maintenance and monitoring
  • Support and optimize legacy applications and
    systems during the
  • Network maintenance (bandwidth, load balancing,
    redundancy, etc.)
  • Staff support – desktop, Exchange, updates
  • High availability network
  • Phone system support
  • Clear and transparent task management system
  • Power tests (UPS, generator, etc.)
  • Systems Metrics (bandwidth, power, etc.) and Reports
  • Vendor support
  • Backup / Recovery process, test
  • On call support
  • Database administration, tuning, maintenance

Infrastructure Management and Growth Planning

  • Design and plan implementation of scalable systems solutions to accommodate growth and business
    continuity (network, server hardware, etc.)
  • Network maintenance (bandwidth, load balancing)
  • Integration and upgrade project activities to ensure that goals and objectives are accomplished within the
    prescribed time frames
  • Examine cost control method
  • Perimeter security
  • Policy development, creation, and recommendation as applicable in various areas, such as security, resource
    usage, and authentication, based on best practices according to industry guidelines
  • Develop other day to day policies and procedures
  • Disaster Recovery Planning – create and test plans designed to maximize
    system availability and/or protect data integrity in the event of a variety of natural and/or man-made disasters
  • Provide strategic planning and resource management for short and medium term projects and goals
  • Identify product usability and infrastructure improvements to generate revenue.
  • Expand Infrastructure and explore new opportunities

how much money
could you
be saving?

We've created a free tool that allows you to get a feel for how much your company could save by bringing on an IT consultant to streamline your systems. The results are not promises, but instead estimates that are based on information collected from the fields throughout the calculator.

it cost savings calculator

$ to $
$ to $
up to $


  • Hello Techonsite. As you know by now, our IT needs and services can get complicated and demanding at times. From the feedback I'm getting internally, your company has been a very good match for our needs. You are very responsive and good with follow through. So far nothing has fallen through the cracks and issues have been attended to in a timely fashion. Just wanted to let you know that we all appreciate what you do for us and hope to continue this relationship for years to come!

    Zari K. - CFO, McAllister - Office Pavillion

  • This letter is to attest to the immense value of TECHONSITE to the daily operations of NAWBO. We came to you at a time when the organization was in transition and you helped us streamline transitions and provided the efficiency we needed in our virtual office environment. You and your team came through with cost effective solutions by quickly evaluating the opportunities and issues in our organization and putting together a comprehensive plan in an expeditious manner. Cost, value, responsiveness and the right solution is important to us and we are very pleased with the results we have achieved... Read More >

    Helen Han - President & CEO, NAWBO

  • It is a real pleasure to express my thanks and gratitude to TECHONSITE for always being there when a problem arises. They always swiftly find the source of my computer problems either by remote support or a service call. The team is knowledgeable, highly professional, trusting and through their maintenance has kept many problems from occurring on our office computer equipment. From installing a new workstation and migrate all the data, troubleshoot Internet and e-mail connectivity issues to just a check-up, this team's educated computer knowledge makes all other technician mediocre.

    Rae MacDonald - Executive Director, Angeles Chorale

  • I am impressed with TechOnSite's professionalism and cost effective solutions to our IT needs. They came in and assessed our situation and provided us with easy to use tools that helped eliminate some inefficiencies in our workflow and data security. I now have peace of mind knowing that our data is secure and safe offsite. Now I can focus on serving our clients instead of worrying about IT problems. I recommend TechOnSite to all law firms!

    Timothy Richardson II, Esq. - McKenzie Law Group

  • I am pleased to say the support TECHONSITE provided our company has far exceeded our expectations. In particular, we have really noticed and appreciated the attention to detail, flexibility in availability and personal attention/integrity you provide. Knowing that our work on behalf of our customer, DirecTV, could not experience interruptions/downtime, working around our schedule (even on weekends, before/after business hours) made a real difference in our effectiveness and efficiency. The bottom-line is when I have experienced an IT issue, I know I could count on TECHONSITE... Read More >

    Dr. William Lindsey, President - Lincom Wireless

  • I have been utilizing Techonsite for my IT needs for approximately 5 years. The firm recently implemented the upgrade of a new server and workstations for my CPA firm. The majority of the work to configure the new server and workstations was done via remote login to my network, therefore there was no disruption to my normal day to day operation. The final steps of the implementation was done on a weekend so when my employees came to work on a Monday, they had new computers that were operational and the same desktop display as their old computers. I chose Techonsite for the implementation because they have been responsive to my IT needs, they listen to the customer and do not try to oversell services, but they do offer recommendation for all IT needs. In summary, I would definitely recommend Techonsite to all business that need excellent technical support.

    John Weldon, CPA

We Are Certified

On staff, we have the following certified professionals.